Management of Ressources und Service-activities

Our innovative solution help you planning your service or maintenance schedules, manage your staff vehicles and other resources.

Based on our "CRM" and "ERP" modules our "Service and Resource Management" offers you a sleek and simple processing of daily transactions in your service-oriented business.

The Web-based interface not only guarantees low administrative costs, but also offers your service staff on site help, for example creating online visit reports or view the customers history and geting help from the integrated knowledge database to solve his problem.

When planning operations, our solution supports the planner effectively by exact timing an order to your service employees or by assigning the order to an work pool for each employee. The graphical display of the load helps you in finding available dates or to avoid unwanted double counting. Our solution shows your service executives all relevant data for his action at the customers site and supports him in solving problems by a knowledge database which contains all previous written service calls.

Thanks to the integration with all other products in our company it is possible to jump directly from the completed service order to the invoice, where the dispatcher can correct the specified hours and materials of the service personnel.

Property management (tools, machinery, contracts):

You manage or lease machinery, boats, cars or sell services for maintenance of objects?

We offer a solid solution with in-depth functionality and automate your processes. Thus you can save time and resources.

Have always an overview over your object pool and forget never again -thanks to our intelligent resubmission workflow- a major maintenance, a contract extension or a technical inspection association-date. Generate additional business by pointing your customers of upcoming service appointments or renewals required.

Each object and each agreement has its own history, in which all actions are recorded automatically. In connection with our service and resource management you can create service appointments from the object or the maintenance contract with a mouse click.

Of course, our integrated engineering and contract management solution fits seamlessly into solutions of our company, so that CRM, ERP and telephony functions are always just a click away.

Screenshot: Please click on image to enlarge the view. The screenshot shows the input mask of the integrated plant maintenance invoice.